Inclusive Language and Listening
Course Introduction
This is a highly practical workshop and toolkit for navigating inclusive language and listening skills for today’s inclusive workplace. The session introduces inclusive language, why it matters and how to make language safe. We also explore and develop the skill of active listening, in order to build greater understanding and empathy between people. Active listening involves giving your complete focus to what someone else is saying – or ‘listening to understand’. This approach can promote a sense of value and create trust, helping leaders and managers to develop empathy and emotional intelligence.
What will participants learn?
This session will help you to understand what active listening is and the benefits of developing an engaged and empathetic listening style. We will explore the important link between active listening and culture. We also explore the importance of the language of identity, cover lots of practical tips about language to use and to avoid and introduce how to engage in inclusive dialogue.
Content
- 01Why language matters
- 02Practical examples of language to use and to avoid
- 03Psychological safety and inclusive language
- 04The importance of empathy in the workplace
- 05The impacts of passive or distracted listening
- 06The skills of active listeners
- 07Building inclusive listening capability
- 08Active listening in a virtual / hybrid setting
Working with Inclusive Group
Inclusive Group will work with you to understand the context for your workshop. This involves a 20-minute discovery call where we explore:
- 01The background and ‘cultural norms’ of this topic in your organisation
- 02An overview of the participant group(s)
- 03Scenarios or examples relevant to your organisation that we can use during the workshop
- 04Anything else pertaining to the successful delivery of the workshop
Details
- 01Virtual delivery via Inclusive Group Zoom or your own platform
- 02In-person delivery at your office or offsite venue (travel expenses will apply)
- 03Suitable for up to 25 participants
- 04Customisation of workshop content is available (design fee will apply)
- 05Please contact us to discuss how this workshop will complement your current activity
Follow-Up
Talk to us about our additional learning tools, such as nudges, videos and podcasts, to deepen and extend your participants’ understanding and application of this topic.